If a product is found to be damaged, or parts are missing once opened, please contact us at [email protected], including as much information as possible.
- Your order number (found on the order confirmation email and subsequent emails from us)
- Contact details
- Photographs of the product packaging and content
- We will respond to all emails within 48 hours (Monday – Friday).
Your Rights under Consumer Contracts Regulations 2013
If you have bought an item from us and you change your mind within 14 days of the purchase date, you are entitled to a full refund. Please contact us at [email protected] to arrange this.
Items must be returned in original condition i.e. in the original packaging, and in a condition good enough to be resold at full price.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and we will arrange the exchange.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
The easiest way to reach us is emailing [email protected]. You can also use the form on our Contact Us page, where you will also find our postal addresses.