Shipping
We hold many items in stock in the UK. These are all tagged "UK Stock" and are sent sent using Hermes.
Products not in stock in the UK are shipped from Hong Kong via Fedex.
Orders received by 11:00 during the week are generally dispatched the same day.
Due to the impact of COVID19 and the new European VAT Directive since 01 July, the shipping processing and transit time from Hong Kong may take longer than usual.
We offer 2 delivery options:
- Piececool shipping – Less than 3kg – £3.99. 3-6kg – £5.99.
Items from UK stock will take 2 – 4 days
Items from Hong Kong stock will take around 10 – 17 days - Next day – 1-2 days, depending on time of order. £5.99
NB this is only available for UK stock items.
Wherever possible, we will provide a tracking code for your order.
- Standard - 2-4 days, although often faster.
- Next day - 1-2 days, depending on time of order.
Wherever possible, we will provide a tracking code for your order.
If there is an issue with a delivery being damaged, please contact us immediately with photographic detail, at [email protected].
Back Orders
Any item marked as "Available on back-order" is temporarily out of stock in the UK, but can be purchased while we wait delivery direct from the factory. Shipping of these items will take longer, but they are sent at the lower UK shipping rates.
Returns
We do not offer a returns a service for orders placed in error.
If there is an issue with a delivery being damaged, please contact us immediately with photographic detail, at [email protected].