Payment Options
We accept payment via major credit cards – Visa, Mastercard and American Express. These payments are processed via PayPal. You can pay with your credit card even if you don’t have a PayPal account.
Shipping
We hold most items in stock in Germany and are sent sent using DHL or alternative parcel services.
Orders received by 11:00 during the week are generally dispatched the same day.
The standard delivery time is 1-3 days in Germany and 2-5 days in EU.
Wherever possible, we will provide a tracking code for your order.
If there is an issue with a delivery being damaged, please contact us immediately with photographic detail, at europe@piececool.world.
Returns
If a product is found to be damaged, or parts are missing once opened, please contact us at europe@piececool.world, including as much information as possible.
- Your order number (found on the order confirmation email and subsequent emails from us)
- Contact details
- Photographs of the product packaging and content
We will respond to all emails within 48 hours (Monday – Friday).
We do not offer a returns a service for orders placed in error.